All personal data processed by QMilan is protected using256-bit SSL encryption in transit and AES encryption at rest. We apply the same security standards used by Malaysian financial institutions.
You retain full rights over your personal data — including the right to access, correct, port, or request deletion of information we hold about you. Submit a request to our support team at any time.
QMilan does not sell, rent, or trade your personal information to third-party marketers or advertisers. Data sharing occurs only with regulated service providers and as required by law.
We use cookies strictly to maintain session integrity, personalise your experience, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
Identity documents submitted for KYC verification are processed solely for fraud prevention and regulatory compliance. They are stored securely and never shared with unauthorised parties.
You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team. Operational messages related to your account cannot be disabled.
This Privacy Policy ("Policy") describes how QQMilan ("Platform", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at qqmilan.cam, collects, processes, stores, uses, and protects the personal data of individuals ("Users", "Players", "you") who access or use the QMilan platform.
QMilan is committed to handling personal data with care, transparency, and in compliance with applicable data protection principles. This Policy applies to all personal data collected through the Platform, including data gathered during account registration, identity verification, deposits and withdrawals, platform usage, customer support interactions, and marketing communications.
By accessing the QMilan platform and creating an account, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform and may contact our support team to request account closure.
For the purposes of this Policy, the following definitions shall apply:
QMilan collects personal data from Users through several channels and for distinct purposes. The categories of data we collect include:
When you create a QMilan account, we collect the information you provide during registration, including your full name, date of birth, email address, and chosen username. This data is required to create and manage your account.
For regulatory compliance and fraud prevention, we collect identity documents and related information as part of our KYC process. This includes copies of your Malaysian IC (MyKad), driver's licence, or passport; proof of residential address (such as a recent utility bill or bank statement); and a selfie photograph holding your identity document.
We collect data relating to deposits, withdrawals, and in-platform transactions. This includes the payment method used, transaction amounts in MYR, timestamps, and transaction reference numbers. We do not store full payment card numbers or complete e-wallet account credentials on our servers.
We automatically collect data about your use of the Platform, including the games played, bets placed, session duration, device type, browser type, operating system, and IP address. This data helps us optimise platform performance and detect fraudulent activity.
When you contact QMilan's support team via live chat or email, we collect and retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory record-keeping purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Name, email, date of birth | Account creation & management |
| KYC Data | IC, passport, proof of address | Identity verification, compliance |
| Financial Data | Transaction amounts, payment method | Payment processing, anti-fraud |
| Usage Data | IP address, games played, session logs | Platform security & optimisation |
| Communications Data | Support chat records, emails | Customer service, dispute resolution |
QMilan processes personal data for the following purposes:
QMilan processes personal data on the following legal grounds:
QMilan does not sell, rent, or trade personal data to third-party marketers, data brokers, or advertisers. We may share personal data with third parties only in the following circumstances:
QMilan retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our general retention principles are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents re-identification.
QQMilan uses cookies and similar tracking technologies to maintain session integrity, personalise your experience, and analyse platform usage. By using the QQMilan platform, you consent to the use of cookies in accordance with this Policy.
You may control and manage cookies through your browser settings. Note that disabling strictly necessary cookies may impair your ability to access certain features of the Platform, including secure login. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
QQMilan implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security infrastructure includes:
Notwithstanding these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, QMilan will notify affected Users and relevant authorities in accordance with applicable legal requirements.
Subject to applicable law, you hold the following rights in respect of the personal data that QMilan processes about you:
To exercise any of these rights, please contact QMilan's support team via live chat or email at [email protected]. We will respond to all valid requests within thirty (30) days.
QQMilan is strictly an adults-only platform. The Platform is not directed at, and we do not knowingly collect personal data from, individuals under the age of 21. Registration by any person under the age of 21 is prohibited under our Terms & Conditions.
Where QMilan becomes aware, or has reasonable grounds to believe, that personal data has been collected from an individual under the age of 21, we will take prompt steps to deactivate the relevant account, void any associated transactions, and delete the personal data in question in accordance with applicable law.
QQMilan may process or store personal data using servers and infrastructure located in jurisdictions outside Malaysia. Where personal data is transferred to countries that may not provide the same level of data protection as Malaysia, QQMilan takes steps to ensure that appropriate safeguards are in place.
These safeguards may include contractual clauses with Data Processors that require equivalent data protection standards, or reliance on adequacy determinations where applicable. By using the QQMilan platform and accepting this Policy, you consent to the transfer of your personal data to these jurisdictions for the purposes described herein.
QMilan reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Any material changes will be communicated to registered Users via the email address associated with their account or through a prominent notice on the Platform.
The "Last Updated" date at the top of this Policy indicates when the most recent amendments were made. We encourage you to review this Policy periodically to stay informed of how we handle your personal data. Continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data QMilan processes about you, please contact us through the following channels. We are committed to responding to all data-related enquiries within thirty (30) days.
For information about responsible gambling tools and self-exclusion options, please visit our Responsible Gambling page. For general platform queries, please visit our FAQ page.
Our support team is available24/7 to answer any questions about how QMilan handles your personal data.